New
Pre-order
Out stock
Jacquard Lurex
SKU: FR5454
MRP: Rs. 800.00/ meter
2.0 meters in stock
Width 57"
Refund & Return/ Exchange Policy
Our team at FabricRoot believes that customer satisfaction is the most essential part of our service. In order to deliver the correct product in perfect condition, our team double-checks the fabric before shipping it. But in some rare cases when the customer is not satisfied (i) because of some defect in the fabric (ii) because of the delivery of some wrong fabric, we do have a Refund & Return/ Exchange Policy
A) When Product is Defective or Damaged
- FabricRoot takes complete responsibility for any defective or damaged product delivered to the customer. Once the verification is done, a complete refund of the amount paid by the customer would be issued in 5-7 working days.
- It’s necessary for the customer to make a video while opening the package; it’s required for the verification of any kind of defect or damage.
- The verification process would complete once we receive the product.
- Any kind of refund or replacement request won’t be accepted after 48 hours of delivery
1) COVERED under defect or damage
- The fabric is torn and not usable.
- The fabric is loosely woven or damaged and torn in some areas.
2) NOT COVERED under defect or damage
- A slight color difference won’t be considered as a defect or damage because every digital screen produces colors slightly differently.
- Although we bring fabrics from the best manufacturers, in case the fabric bleeds after few washes, it won’t be considered as a defect of damage.
- A fabric won’t be considered for refund or replacement if any kind of alteration has been made to it.
FAQs
What is the Return Policy?
A fabric once cut, cannot be exchanged or returned unless there is some major visible defect. We advise our customers to make a small video while opening the package and find a defect instantly.
Normally we check all the fabrics before shipping, so we have not faced such issues till now.
Do the fabrics have guarantees?
Unfortunately fashion fabrics these days have delicate works, we don't get any guarantees from the manufacturing segment. Hence we can't forward that to our customers. Rest assured, we have a tie up with best manufacturers in the world and we try to source only quality fabrics. That is a standard policy across India with all fabric stores.
Do we have COD?
No, we do not have Cash On Delivery option. Fabric is cut as per customer needs and there can be a lot of wastage if we start taking returns. Hence we cannot incorporate this option. Piece items (which are not cut) can be returned and we will happily provide a refund, but we don't have COD for that.
Bulk Inquiry
For bulk enquiries you can reach out to us on below details or ask us a question on below link.
Ask us a Question or Call : +91-8287079220 | WhatsApp : +91-8287079220
