FAQ
What is the Return Policy?
A fabric once cut, cannot be exchanged or returned unless there is some major visible defect. We advise our customers to make a small video while opening the package and find a defect instantly.
Normally we check all the fabrics before shipping, so we have not faced such issues till now.
Do the fabrics have guarantees?
Unfortunately fashion fabrics these days have delicate works, we don't get any guarantees from the manufacturing segment. Hence we can't forward that to our customers. Rest assured, we have a tie up with best manufacturers in the world and we try to source only quality fabrics. ThatĀ is a standard policy across India with all fabric stores.
Do we have COD?
Yes, we have Partial Cash On Delivery option. We charge 20% upfront and the balance you can pay at the time of delivery. This is because fabric is cut as per customer needs and there can be a lot of wastage if we start getting returns. Charging 20% upfront is just an assurance that the parcel will be received and not sent back.
